When I moved from Stoneham. MA (where I went to the NTB in Woburn, MA) to Newburyport, I started to go to the NTB in Seabrook. The manager is "Ed, " and he seems always to be there. Last weekend I brought my car in for road vibrations that occurred after they rotated the tires. I left the car at 7AM, indicating I needed to pick it up by 4PM. The called me at 2PM to say that they fixed the vibration problem (rebalancing the tires) and that I needed a new serpentine belt for $120. Fine, I said. Fine, they said and told me the car would be ready at 3:30. When I arrived at 6:00 PM, the car was not finished - still need an alignment, and was not finally ready until 6:30 PM!
Kicker? When I drove away, the car still vibrated. Issues: (1) no one could have road tested that car as they told me the did; (2) no one communicated through the day that the car was not ready; (3) when I called "Ed" the next day, the only explanation he offered was that they were "very busy because of their 2-for-1 sale; (4) When I asked for the name of the district manager, Ed told me "Steve Solomon." and that Ed would have him call me on Monday 3-21. As of today, I have heard nothing. And "Ed" is now on vacation until the end of next week.
The shop is disorganized, and dirty, with cardboard and tools and packaging lying around. Employees step over this stuff rather than pick it up. Their process for moving the work through the shop does not work.
They won't get more business from me. Stay away. You have been warned.
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