I purchased some snow tires on walmart.com for my car. I brought my car to the store on December 7 to have the tires put on. I told the clerk twice to save the old tires and put them in the trunk. I then heard her tell the technician the same thing. I did not check the trunk when I left the store because I assumed that they would do what I asked them to do. One week later, I opened my trunk to get the tires out and was shocked to find it empty.
I immediately called the store and the clerk told me that they had already thrown away my tires but that he found another set of used tires that were in good shape and they were the right size for my car. When I arrived at the store and examined the used tires, they were severely worn on the edges, indicating that the car they were on had been out of alignment. I then asked the clerk if they could arrange a discount on a new set of tires since they erroneuosly threw mine away.
The clerk then called the service manager who outright refused my request which was presented to him via a phone call. I asked the clerk to speak to the manager personally.
The manager (David Hartley) was very hostile to me before I even spoke a word to him. I explained the situation and he told me that his employees never make a mistake and then accused me of lying to him. He was extremely rude and disrespectful to me. I was finally able to negotiate a small discount on a new set of tires but the entire ordeal was so offensive to me that I will NEVER shop in that store again for anything!
I have been a very loyal customer to that store since it has opened spending at least $7500/year there. That manager's rudeness and disrespect just cost them a customer.
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