Santander Consumer USA, Inc. Has failed to send me monthly bills-TWICE! When I finally get the statement for the following month, I obviously have a late fee, plus the pending charges. When I have called to pay the bill that was never received, I'm told by their Customer Service Reps. That I must pay a $10.95 fee if paying by phone. This is irregardless of whether or not the bill was even sent out!
The customer service reps. That I've dealt with, refuse to accomodate my situation by eliminating the "convenience" fee, even after I tell him/her what happened! The reps. Have told me that the company isn't responsible for sending out the bills and therefore, try to push off the responsibility. This is outrageous! Monthly coupons aren't sent out either, so I have no other choice, but to make a payment online or by phone where additonal charges are required!
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