Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month (NOVEMBER/DECEMBER) in a row that this has happened since we started using Comcast in April. The customer service is AWFUL and rude! When I called most recently, the operator rudely asked "what, you thought your service was free". I was not aware that I had to personally call Comcast each month and request a bill. Their supervisor told me that I am responsible for paying my bills and that they wouldn't refund the late fee and reconnection fee they charged me two times, even do it is their mistake not sending us the bills.
I feel outraged and sad that this happened to us.
After Google my problem in the internet, I discovered that the same thing is happening with so many people out there... The same problem!
How come the FBI is not investigating this company?
What a SCAM!!!
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