I am writing this to report my recent experience with leasing a new car from Courtesy Nissan (Richarson, TX). I did bring it to the notice of various management reps, who could be of no help. I would still like to document my case.
I leased a new Nissan Maxima 2010 on 12/23/09. The salesperson was reasonable and I agreed on a deal for the lease. So far so good. Then starts the documentation and finance office involvement where I was tricked into paying $920 more on the lease.
All key factors of the deal were altered 1) Monthly Cost, 2) Lease Term & 3) Residual value.
1) $395 were added to the contract as Lease termination charges without explanation and disclosure.
2) The lease term was changed from 39 to 36 months and $540 added to my lease under the pretext that I would save some money. I soon realized I was tricked. If 36 months is a better lease, why does the salesperson sell 39 months and then finance changes the terms to confuse the customer. Neat trick. But a person with some common sense can make out pretty soon.
Once I realized I was tricked I discussed the issue with the salesperson, finance & management. I wasted 2 hours discussing with various people. Finally the manager tried to strike a deal I would be refunded some money ONLY AND AFTER IF I PROVIDE AN EXCELLENT FEEDBACK. No promises and no Checks until the feedback is done. Is this called blackmail? (maybe that is too strong a word, but I could not think of any other word to express what I felt).
As stated above, the salesperson was good, but is of no use if he cannot get the deal thru with the terms negotiated. He passed on the fault to the management.
As a loyal Nissan customer for the last 12 years, I did not expect this from Nissan. This kind of tactics unnessarily creates a bad name for the car manufacturer (who is at no fault. I love the car). I will probably never again buy a Nissan inspite of being a good car, because of unfair sales tactics.
Beware of buying/leasing from Courtesy Nissan (Richardson, TX).
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