I hope it was just sheer incompetence and not a standard business practice that I encountered at Wilkins Buick, Pontiac, GMC. I would have to assume the latter.
I entered the dealership in mid October looking for a GMC Terrain. I stated the options I wanted on the vehicle. Robert Smith at the dealership told me that the vehicle I wanted was not on the lot or at any dealership and that it would have to be ordered for me. I was told the vehicle would be manufacutured and delivered by the end of December.
After no phone calls by December 28th, I decided to call them. It was as if they had forgotten to order the vehicle as they went back to talking about getting the vehicle from another dealership.
I was told about a couple of vehicles that were not what I wanted. I explained that the reason I waited was to get the vehicle I wanted.
At this time I was told about a vehicle that I would have to make 4 consessions on.
ONE: I wanted a 4 cylinder as it gets much better gas mileage and 6 cyl vehicles cost more to insure. I was told they only had a 6 cyl.
TWO: I wanted a black vehicle, they only had silver (remember, this is after a month and a half)
Three: The interior was a different color.
FOUR: (and possible the worst). The vehicle they tried to sell me had been the personal vehicle of someone at the dealership.
So in wrapping up... They wanted me to make many consessions AFTER waiting a month and a half to get the vehicle I wanted. The worst consession being they wanted me to take a used vehicle.
The kicker is... The "great deal" they said they would get me was MORE EXPENSIVE than the vehicle I wanted.
THATS RIGHT!!! They wanted me to pay MORE for a used car that was completely different than the one I waited 45 days for.
In my opinion this place is a joke where incompetence abounds. He was not even the least apologetic that he had wasted a month and a half of my time.
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