I have recently booked a rental car through the booking agent, DoYouSpain.com and the main reason for using this company was the fact that they advertise that their price includes Fully Comprehensive insurance. This is advertised on their homepage and in the General Conditions section of their website.
On arriving to collect my rental car I was informed by the Auto Rental representative that this was definately not the case and I would have to pay an extra 60 Euro to have such insurance. I refused to pay the extra as i would find it surprising that a company would blatantly advertise this if it was untrue.
I emailed DoYouSpain.com as I wanted confirmation on whether or not I was insured. I sent 3 emails but no reply so I contacted the Auto Rental company direct and asked them what terms they have with DoYouSpain.com, they informed me that Fully Comprehensive Insurance was not included as part of their agreement and the information on the DoYouSpain website was totally untrue.
Here is their hompage advertisment:-
"Spain car hire with All Inclusive Prices and No hidden Costs."
Spain car hire companies all make more or less the same claims, truthfully or not. Its no wonder if your eyes glaze over when comparing them. Please, check out our Advantages:
Pay on Arrival Free Extra Drivers Prices All Inclusive with No Hidden Costs Fully Comprehensive Insurance Unlimited Mileage Conditions in Plain English with No Small Print Telephone Support Brand New Cars Friendly Staff who speak your language Free Changes and Cancellations if needed After-sale service and feedback This is the headline on the DoYouSpain website and it is their main selling point and it is infact completely false.
I can provide booking references, emails and receipts to go with my report.
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