We have a loan with Citi Financial Auto that has a very high payment and interest. The loan was taken in Sept. 2005 and has been paid on time since then. During that time, we filed a Chapter 13 bankruptcy but chose to pay the auto loans separately from the bankruptcy payment. All payments were made on time, and Citi reports this to the bureaus correctly. However, when the Chapter 13 was discharged after all payments were made to our creditors on time, Citi neglected to report this correctly to the credit bureaus.
I have spent countless hours on the telephone with their customer service departments in various locations, speaking to various individuals and supervisors, to get a letter that the credit bureaus will accept that tells them to remove the bankruptcy code "7" from our file and report that all payments have been made on time. Nobody at CITI seems to be able to generate such a document. In fact, they have been unwilling to admit they are reporting it incorrectly. They say that even though their file says "discharged" several times on our account, it also says "dismissed," which means to them that we are still in a Chapter 13. The Bankruptcy Court has sent them all required documentation stating our case was discharged, and one of the customer service representatives, Jacqueline, read from the notes on her screen that it was discharged, but she said she cannot report that to the credit bureaus.
Essentially, CITI is allowed to falsely report my credit data to the three credit bureaus, and there isn't one thing I can do about it. The credit bureaus will not accept the documentation from the United States Bankruptcy Courts. I need help!
Do not use CITI Financial Auto for a car loan. If you have struggles, lose your job, etc., and need to seek protection like we did through the courts, you may as well use Chapter 7 and discharge all debts, because when you do the right thing and pay your bills on time to better your credit history, it doesn't help at all, especially if you are dealing with CITI Financial Auto!
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