Since Oct. 5, my wife and I have tried to pay our car payment over the phone. We would get a confirmation number and be told everything had gone through. We made several attempts with several reps, and got the same answer. My wife contacted her bank, only to find out that her bank has no record of Citi Financial processing the payment. We also tried to set up our payment on auto pay. No luck.
I have never had trouble making a payment this way until Citi Financial Auto. It has been an uphill battle to get them to process our payment. My wife and I are trying to keep them from hurting our credit because of Citi Financial Auto.
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