Complaint / Review
Interstate National Dealer Services, Inc
Warrantech Inc. Unscrupulous Warranty Company Denied a Covered Part in a Luxury Care Package because "there is no cause of fault".in other words, "we don't know why you broke down and we are not covering it"

I paid $2000 for an extended warranty with Interstate National Dealer Services, 333 Earle Ovington Blvd. Suite 700, Uniondale, New York 11553-9340, (516) 228-8600. The coverage on my Mitsubishi Endeavor was for 100,000 Miles or 5 years. I am still covered by the warranty as my car currently has 86,000 miles. My car failed to start at the beginning of September 3. My car was towed into a GIUFFRE MAZDA 1614 86TH STREET BROOKLYN, NY 11214, (718) 331-5800. It took two weeks to have the car engine broken down and the problem diagnosed. The car was eventually diagnosed as having bent valves. The timing belt was found to be intact and the engine was properly lubricated. The warranty inspector wrote "the engine was not starved, and the timing belt was in place". My dealer reported to the inspector that the car jumped timing.
Despite the coverage being in place, the warranty company refuses to honor the warranty to have the vehicle serviced. Their denial was based on "not having a cause of fault". DESPITE the stated cause being "the car has jumped timing" the warranty company refuses to honor the warrany agreement. They admit it is obviously no fault of mine the engine is not functional. Their claim supervisor, Tony Serrano, advised me he is authorized on behalf of the company to deny claims. He refused to allow me to speak to anyone senior to him. He stated that the dealership had inept mechanics that couldn't state a cause of failure. He instead transferred me to customer service who read off the denial and again refused to allow me to speak to anyone in senior management. When I called again, a call taker, Danielle, # 1373, of customer relations refused to allow me an opportunity to speak to manager. She stated "you have been informed this claim is denied and it will not go any further".
I am getting no where with this situation despite having a valid luxury care package. I have three jobs and need a vehicle to maintain my employment. I need assistance in this matter as quickly as possible. I am currently paying $30 per day for a rental. The antics of the warranty company are a blatant attempt at getting out of honoring the warranty.
Thank you.