Complaint / Review
2 National Auto Warranty Services
Will not honor a warranty on a 2004 Lincoln Aviator Engine problem

I bought an extended warranty on our 2004 Lincoln Aviator in 2008. Last week we noticed a miss in the engine so I took it to a Lincoln Dealer in San Antonio. The car has 47,000 miles. Upon testing the vehicle it was noted that the engine had a burnt valve in cylinder 6. I turned the warranty in and it was stated to me that I had to provide a copy of all services that were conducted on the vehicle (engine oil changes). I provided all but two services as I did not keep the copies of the receipts but could show on my bank account when and where it was done.

All of the other services were completed by certified Lincoln dealers. The engine was shown to the inspector of this company and it was noted that no sludge or any residue could be found. The inspector stated that without the two receipts they would not honor the warranty. I saw nothing in the contract that stated that all service paperwork had to be kept in the vehicle. The car is in emaculate condition and is like new. No hard miles on it and only my wife drove the car. I have heartburn with the company as they are a scam.