We ordered a replacement engine for an 05 dodge diesel engine. We were assurred that we would be sent a complete engine with all parts except and alternator. For this we paid $5400.00. I was assureed that the engine had 100k miles on it and was in perfect working order. I asked them in the event that the engine was no good how would I be protected as it would be costing me in excess of $1500 for installation. I was reassured that they would do whatever it took to put it right.
Engine arrived in good conditon and installed by certified mechanic, however truck would not run. We then brought it to a dodge/chrysler dealer and was told the the ECU computer that came with the engine was not compatible and the only way to rectify this was to purchase a new ECU for this truck at a cost of $2000. This was confrimed at 2 other dodge dealerships as well as 2 other independant diesel mechanics.
National parts has after 3 weeks of stalling with me and arguing that "all" of the mechanics dont know what they are talking about, has admitted it was their inventory fault for shipping me a computer that is not compatible with this engine. Their remedy is for me to now have the engine removed and shipped back to them, but they are not willing to cover the cost now up to $1800 for labor for installation, and diagnosis through chrysler, this of course will not include the labor costs for taking their defective and incomplete and incompatible engine out of my truck!!! They are aware that the parts sent to me have different vin #'s the the ones they certified that they were.
0 comments