Usacomplaints.com » Cars & Transport » Complaint / Review: Consumer Direct Warranty Services (CDWS) - Denied transmission claim. #500483

Complaint / Review
Consumer Direct Warranty Services (CDWS)
Denied transmission claim

I came across AAAutoWarranty LLC (3794) (West Deptford, NJ 08096,888-222-4445 Rob Gold, Customer Support Supervisor) online and noticed no issues at BBB. I told them I needed bumper-to-bumper protection on my 2004 Chevy Impala (@ninety, 000 mi.). They suggested many guidelines, I got the most effective of the point (Safe Option), charging $2,110 for 5 decades, damaged or used. Discovered they'd another guarantee organization having a more expensive plan for three years protection. I rejected, but I subsequently recognized AAAuto is just a agent of guidelines, not the guarantee organization. Fundamentally, I obtained my guarantee deal from CDWS.

After I experienced sporadic indication "slippage" I got my vehicle to AAMCO Transmissions in Ambler, PA (a navy service). They got an okay from CDWS to maneuver forward to recognize the issue. "Torque converter failure" was refused outright by CDWS. Guarantee claims "Torque converter is coated only when broken by disappointment of an internally lubricated indication Coated Element and situation." Since AAMCO had never experienced "torque converter disappointment" refused (by any warranty organization within the 19 years the supervisor had labored at AAMCO), they'd to resubmit state to become more exact in determining the origin of the harm to the converter. "Used valve body" (the mind of the indication) induced harm to the converter. Refused again by CDWS. I reported; they delivered an "impartial" inspector who consequently posted a study to CDWS unlike the discussion he'd using the AAMCO specialist in the website while analyzing the indication. The inspector noted back to CDWS that there is "no noticeable harm or inability towards the torque converter and device body.” State refused by CDWS again. The AAMCO specialistis mouth dropped when he noticed.

AAMCO claims torque converter disappointment is almost 50% of the key reason why a sign fails. If it's not coated, you then donot have protection of one's indication. CDWS, in addition to USFidelis, directly identifies a whilst the "oiled components", and they also may fudge around with that and obtain out-of any state they pick. Alternately, they are able to deliver over their "impartial" inspector to identify it like a difficulty not included in the guarantee.

I'd be pleased to participate in any class-action suit against CDWS, USFidelis (that has an almost similar guarantee) along with other preditors like them. I'd contain within the suit the guarantee agent, AAAutoWarranty, since they're conscious, or ought to be aware of the numerous grievances against CDWS, however they proceed to provide these ineffective guarantees towards the unsuspecting community.

Incidentally, their settlement choice has nothing related to determining the actual issue along with your vehicle. They'll just call-in an arbitrator when there is a disagreement within the meaning of the guarantee.

I really hope the Guarantee Analysis Agency has teeth.


Offender: Consumer Direct Warranty Services (CDWS)

Country: USA   State: Pennsylvania   City: Hatboro, PA

Category: Cars & Transport

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