I purchased a 2008 Chrysler Crossfire from Goldstein Chrysler as a new car, however the general paint condition of the car indicated that it had been washed with dirty water and/or dirty sponges, etc. And the surface was composed of large areas of swirl marks. As was demonstrated to the dealer with photos, the car had embedded dirt in many areas, including door jambs, around hinges, under the spoiler, under the hood, as well as large quantities of tree leaves and seed pods under the hood and in the cowl area indicating it had been stored outside, and not stored indoors as indicated by the salesman. The car was purchased sight unseen by me, and shipped by sealed van; the bill of lading signed by a Goldstein's employee confirmed that there were 21 distinct paint defects, including 1 paint chip, 16 scratches, 2 stained areas, 1 area of rubbed paint, and 1 dent. I had been promised by the sales department that the oil would be changed prior to shipment since the car had been in storage for more than a year, however when I received the car, the Flexible Service Indicator indicated that it was more than 170 days past its recommended service. When I contacted the dealer, service manager Ed Serian, I was told to send in an estimate for repairs, which I did, for the amount of $350. He then asked for an invoice to prove that I had paid for the work, which I sent him. After the invoice was received, Ed Serian sent me a letter telling me that the car was an "aged unit", which created the damaged condition of the car, and that prep was missed, for which he apologized. Also, that they do not service cars based on age, only on mileage (though that is Chrysler's recommendation). The final statement, even after the prior statement that I would be reimbursed for repairs, was that any reimbursement would be denied. I would like your assistance to encourage the dealer to do what was promised, reimburse me for the repairs to the car's paint, and for the oil change. Thank you.
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