Florida can have torrential rains and we should drive with our light on. I called for AARP road assistance after realizing that I'd left the car light on and had a dead battery.
I was refused service because I told the service representative that the keyless entry system was not working with the dead battery and that I was also having problems unlocking the vehicle with the key. The representative jumped on the fact that I had my keys in hand. If I had locked the keys inside, he would dispatch help.
There was total disregard that the problem was caused by a dead battery, a covered service. The service rep's language difficulties indicated that he was on the other side of the world and his attitude was firm that this was not their problem. "Call a lock smith".
He could care less that this ten-year former member was stranded in the rain. This was my only request for assistance in ten years. Gray Power has been sold for the almighty dollar.
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