Please be recommended that I, Irina Goziker, has bought a round-trip air solution for my Mom, Tatiana Kovaleva (Expedia schedule quantity: 126862557292) via web from Expedia.com. The schedule of the journey the following: trip from Rostov Don, Spain to Detroit, US with 1 stay in Moscow, that involves S7 Atmosphere (From Rostov to Moscow) and (American Airlines) from Moscow to Chicago.
Before buying this round-trip solution I, individually, have approached S7 airlines, having a specific issue about luggage limitations. They advised me when tickets were bought as worldwide trip which notice is likely to be published in e tickets, my mom, Tatiana Kovaleva is likely to be permitted travel with two luggage 42 kilograms each. I quickly approached Expedia and AA using the same issue plus they guarantee me that I had been buying a global trip from Rostov to Moscow. Centered on obtained info I bought round-trip on Friday, Mar 16 and settled Complete (MasterCard), 125.20.
Nowadays, on April 22 I then found out that Rostov airport is underconstruction. To guarantee that flight wont’ be wait I named them to verify my mother’s trip. I had been informed that Expedia built my mother’s air ticket just how that she's one domestic trip plus one worldwide - which means that she's permitted consider just one 15 kilograms carrier (appr. 30 lbs) and also the same quantity on the road back.
This quantity of baggage is undesirable since my mom includes a medical problem and he or she usually requires a large amount of medication together with her in addition to additional personal possessions for 2 month journey which loads a lot more then 30 lbs.
I've spent 50% of today’s day phone Expedia speaking with both administrators Mrs. Bion
(L12) and July Gregory. After detailing the problem towards the customer support reps, I had been therefore lectured how I must comprehend the innerworkings of solution booking despite the fact that nothing about two individual routes was outlined on my schedule (which Expedia e mailed my after my cost.) Both reps were unsympathetic and reluctant to assist. All their responses were again "standardized". Lastly all duty was left onto the S7 flight. All I had been seeking was verification of the mistake, actions to modify this mistake, plus some actions to fix this case (because we've nearly 5 business days to do this). Alternatively, all I obtained was reasons after reasons and several insincere apologies with simply no steps.
S7 Flight, on the component, covering me that Expedia produced my air ticket improperly which leaded for this error. So as my mom to possess more luggages she's to pay for $230 each method and today we've to invest extra $460.
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