I recently booked a round trip business trip through Expedia from Boston, MA to Dallas as well as a rental car. I arrived at my destination and got my rental car with no mishap. When my husband and I returned the rental car and went down to check into our return flight we were informed that it was booked for a DIFFERENT airport. We were dumbfounded! One, we had no time to get to another airport, two, since Expedia had booked our rental car and we were to return it to the place we picked it up, I don't know what they expected us to do. Round trip to me means just that. I leave from my airport, fly to a destination and return from the SAME destination home, otherwise it is not round trip. It ended up costing me a lot of extra money to buy new tickets. The ticket agent made the remark, "Oh, you must have booked through Expedia, we get those all the time" Expedia better change their customer service policies or they won't have customers. I fly FREQUENTLY on business and I have NEVER had such a bad experience with the booking agent. Had the airline not been so forthcoming I would not have been able to make it home for my children. I had only arranged babysitting until that evening. Had we not been in a good financial position to buy new tickets, it could have been much worse as well. Beware of Expedia!!! What started as a good deal turned out to cost me dearly.
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