I booked a flight for my husband Sava Mitrovich, from Newark to Belgrade, Serbia on 1/21/08 departing 1/30. An emergency family situation (bringing his mother to a nursing home) at the last minute she found a home nurse and he did not have to make the trip. On 1/25 I tried to cancel the trip and use the ticket for a fture trip there... An open ticket. Expedia's customer Service said this could only be done by the airline, Air France. Air France said that since the booking was with a travel agency, only Expedia could take care of it. Now Expedia says the "ticket has no value" $770 charged on our credit card for a flight that does not leave until tomorrow night! So Expedia proposes to keep the fare without any redress?!!
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