I went to Home Depot because I thought I would be "safe" and they were a retailer I could trust. How wrong I was. They sent a smooth-talking salesman out to the home "to measure." I had no intention of signing a contract, but he made a big deal about how good the prices are, that refacing costs half of what it does to get new cabinets, and that I could get a discount only if I signed that day. If I waited until the next day, there would be no discount.
I never fall for this stuff, but I thought I was dealing with Home Depot and could trust them, so I signed because remodeling was so confusing and he made it sound so easy. I also thought the price was good because it was about what my neighbor had just spent on an identical kitchen. I was wrong, though, as I later found out that my neighbor got the refacing AND granite AND plumbing for the price I paid just for refacing.
The salesman also told me that this would all be done in house by Home Depot. That is a lie. Another company named US Remodelers is a subcontractor and does the work, NOT Home Depot. The people at Home Depot won't even help you with it, and they tell you to call US Remodelers yourself!
The cabinets look awful. The guy left a huge seam in the middle at eye level. I made him come back and redo it. Then, in looking at the cabinets, I saw that most of the doors were hung crooked. They said my cabinets are crooked, not the doors. Well, the old doors were straight... He also did not finish edges or caulk to fill in spaces. Very shoddy work. He was always in a hurry to leave in the afternoons. He also never hauled the old countertops off and left them next to the dumpster, which got me a citation. They did come out and redo everything when I complained. But the workmanship is shoddy, and the product looks cheap even though they will tell you it is the top of the line. (When the salesman comes, he brings a tiny sample, and you can't really see how it is going to look.)
Not only does it look bad, but I believe there is deception with their pricing. They cannot tell you how much anything cost or how they arrived at the price of the bid. It is all very suspicious. I have since gotten an estimate from another company, and it was 30% less.
Moral of the story: DO NOT THINK YOU ARE DEALING WITH HOME DEPOT BECAUSE THEY SELL SOMETHING THERE. You are not. You are dealing with another company under contract with them.
I also had a lot of problems with the Home Depot people on the other things with the remodel. They were very ill informed, and the woman I was dealing with at the store was very rude.
Google NBC Los Angeles and then put Home Depot in Search, and you will see an investigative series about Home Depot. I wish I had done this before I went there. I never would have used them. They have actual employees stating how US Remodelers over-measures and overcharges customers!!
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