I went to Home Depot because I thought I would be "safe" and they were a retailer I could trust. How wrong was I. They sent a smooth talking salesman out to the home "to measure". I had no intention of signing a contract but he made a big deal about how good the prices are, that refacing costs half of what it does to get new cabinets and I could get a discount only if I signed that day. If I waited till the next day, no discount. I never fall for this stuff but I thought I was dealing with Home Depot and I could trust them so I signed because remodeling was so confusing and he made it sound so easy. I also thought the price was good because it was about what my neighbor just spent on an identical kitchen. I was wrong though as I later found out my neighbor got the refacing AND granite AND plumbing for the price I paid just for refacing) The salesman also told me that this will all be done in house by Home Depot. That is a lie. Another company named US Remodelers is a subcontractor and does the work, NOT Home Depot. The people at Home Depot won't even help you with it and they tell you to call US Remodelers yourself!
The cabinets look awful. The guy left a huge seam in the middle at eye level. I made him come back and redo it. Then in looking at the cabinets, most of the doors were all hung crooked. They said my cabinets are crooked, not the doors. Well, the old doors were straight... He also did not finish edges or caulk to fill in spaces. Very shoddy work. He was always in a hurry to leave in the afternoons. He also never hauled the old countertops off and left them next to the dumpster which got me a citation. They did come out and redo everything when I complained. But the workmanship is shoddy and the product looks cheap even though they will tell you it is the top of the line. (When the salesman comes he brings a tiny sample and you can't really see how it is going to look) Not only does it look bad but I believe there is deception with their pricing. They cannot tell you how much anything cost or how they arrived at the price of the bid. It is all very suspicious. I since got an estimate from another company and it was 30% less.
Moral of the story, DO NOT THINK YOU ARE DEALING WITH HOME DEPOT BECAUSE THEY SELL SOMETHING THERE. You are not. You are dealing with another company under contract with them.
I also had alot of problems with the Home Depot people on the other things with the remodel, they were very ill informed and the woman I was dealing with at the store was very rude.
Google NBC Los Angeles and then put Home Depot in Search and you will see an investigative series about Home Depot. I wish I had done this before I went there, I never would have used them. They have actual employees stating how US Remodlers over measures and overcharges customers!!
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