I used Home Depot to remodel my kitchen. I got new granite countertops, and they are perfect. But the color change of my cabinets from white wash to a dark cordovan has destroyed my existing cabinets. Doors have been put on wrong, and they wobble. There are at least 6 different colors, and not due to wood variation. Some places look like graffiti, and some places don't even have color. There are maybe 2-3 doors out of 40 that came out okay. I have been working with the specialty department for 4 months, staying calm, cool and collected, but nothing has been accomplished.
The contractor got stain all over the place, like on the walls and ceiling, so Home Depot gave me their general liability carrier, and I was told that the insurance does not cover poor workmanship, only damages. I said my cabinets are now damaged. Home Depot sent a representative by, and he said it is the worst job he has ever seen.
Everyone agrees the cabinets are horrible, including Home Depot, but there seems to be no resolution after 4 months of emailing and non-action communication. Home Depot offered me my money back, but I refused, as the repairs to get the cabinets back will be far greater than the $3000 paid for the cabinet color change.
I have managed to go my whole life without needing an attorney (except for 1 speeding ticket), but is this the path that will get a resolution? Please advise me on how to get Home Depot to help me fix this. They have also stopped using the N-Hance contractor and brought in a new team. They seem to have fixed their problem, but I am still stuck with damaged, ruined cabinets. I had hoped the insurance company would have paid, but they claim poor workmanship is not covered, only damage to non-cabinet items. What do I do?
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