I travel frequently with Air Canada. At least two or three times a month earlier this year I was traveling on a puddle jumper and as always, bring my briefcase with me on board the cabin. This particular day, the steward told me that I had to check my bag as it would not fit in the overhead compartment or under the seat. I told him that I could not as it was all electronics, he proceeded to assure me that sky Cap would take very good care of my electronics. After about five minutes of arguing with them. I gave in and gave him my briefcase. I did not notice any electronics missing until I got to my meeting the next morning. I was missing an iPod, voice recognition dictating software headset, my web cam, digital camera were all missing. I immediately contacted Air Canada at the airport where a landed and informed him that I had several pieces of electronics missing. Given the flight number and everything that I felt was pertinent to getting my electronics back. I felt confident the facts there was only one person to handle the sky check, Air Canada could easily figure out who that was and get my electronics back. When I came back to the same airport to fly out again. I spoke to air Canada Representative again and received a written confirmation of the report I had filed and I felt confidence and reassured that I would either get my electronics back or I would be compensated for my loss... After four months of communicating with Air Canada. Air Canada would purposely transfer me to all different departments. Just a semi through hoops. Air Canada asking me to fill out these reports over and over again and asking for receipts of all the equipment and making me jump through hoops time and time again. After all that. Then they inform me that they company policy is not to ensure or be responsible for electronics, When they are checked in.
In other words. They can steal all the electronics they want, and the company will never be held responsible. I don't even think they even investigated.
I am positive that their purpose was to stall me as long as possible and to put enough hoops and barriers in front of me that eventually I would give up. And at that point they wouldn't have to reimburse me or do anything. Not even investigates their employees. If Air Canada employees feel they will not be investigated. It's as much as encouraging them to steal.
Do not check any electronics or any valuable items with Air Canada, or Any airline.
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