We refinanced our house to get the money needed to pay off this debt. It was paid off in full in November. Now nearly two years later we still have not received the lien release.
Since May 29th we have been trying to get this taken care of. First they said it was sent to the bank. We checked the bank. They never received one. Called citifinancial back. They still said they sent it to the bank because the check had the banks name on it. We finally went to the bank again and the bank called them (citifinancial) and explained they were never sent a release.
After many many phone calls to India and sometimes Texas, they said it would be mailed out on the 19th of June '08.
Today is the 30th and now they are saying they will mail out another release within 2 to 4 days.
Incidentally the bank has no interest in the car at all. It was only because we sent citifinancial the bank check that they (supposedly) sent them the release. Also the bank stated that if they had sent it to them it would have been in our files.
I have filed a complaint with the BBB. Don't know how well that will work though.
0 comments