My mother-in-law got us a loan through Citifinancial. When we thought we should be close to having it paid off, we called and asked them to tell us how much we owed because we wanted to pay it all off. They always said their computers were down so they couldn't give us any information. Then they refused to tell my husband or me anything because the account was in my mother-in-law's name and they couldn't discuss her personal information with us.
So my mother-in-law called, and they said their computers were down. She called again, and no, still down. She wrote letters, we wrote letters, and there was no response.
Finally they told her that figuring up that amount would take too much paperwork and that it was private personal information they couldn't release to her. It was her information!
So we had our bank figure it out based on the amount we had borrowed, the interest rate, the amount we paid each month, and when we first began paying.
We sent Citifinancial a check and a letter telling them that unless they told us differently, the check we were sending would be the last one and we would consider the loan paid in full. We told them we had our bank figure it because they refused to tell us anything, so unless they did so at that point, we were considering the loan to be paid in full.
Five months later they told my mother-in-law that we had paid all but $120.00 and that she needed to pay that. Five months!
I heard they are being sued. If it's true, all I can say is it's about time somebody did something about them! My mother-in-law had her loan refigured and now we are officially done with Citifinancial once and for all, thank God!
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