We have been loyal, long standing jeep owners and customers but this counted for nothing at Grayson Jeep dealership in Knoxville. The service department failed to assemble our passenger side door correctly during our last visit, causing us to have severe problems with our driver's side door and window. When we approached the service manager Rick Rundell, he was not only rude and dismissive but was also unwilling to do right by his customers. He made the decision to ignore our requests to fix the issue despite the fact that another mechanic explained to him that our door was not assembled properly. I was on the freeway out of Nashville during a tornado watch when my window dropped into my passenger side door. Luckily, I found a very competent, kind auto repair shop who was able to tape my window up so I could get over the pass into Knoxville. The mechanic noticed our door was not assembled correctly and gave me his details in case the dealership had any questions. He refused to accept a single penny for his services and told told me to be careful and make sure to take it to the dealership as soon as possible. When we gave this information to Mr. Rundell, he practically laughed at the thought of calling some "other guy" to do his job and after I convinced him to make contact to get all the details, he treated him very rudely as well. My husband and I were extremely distressed by this treatment and will never again take our business to Grayson. Not only is the service department incompetent, they obviously have had no training whatsoever in customer service.
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