I visited Grayson Auto with my husband because we were looking for a Jeep Grand Cherokee. We definately came pepared for a purchase that day, even had the title to our car we were going to trade. Charle Foster seemed like a cordial, likeable salesman, but little did we know...
After agreeing on a price, which included some haggling on both parts, we discovered that the only Cherokee they had on the lot was a brown one, but Ole' Charlie said he would find us the inferno red one we wanted, but just in case he couldn't find one what was our 2nd choice color? After much deliberation we decided on burgundy. He was to call us as soon as he found us a vehicle.
Ole' Charlie said he needed $500.00 and he could just put it on our credit card. But, me being the informed consumer that I was, I said I would write him a personal check. I assumed that this was to be part of our down payment and proved that we were truly serious about this purchase.
Unfortunately, Ole' Charlie didn't find us an infeno red Jeep but could only find a burgundy one. Could it be because there was a $200.00 etra charge from the factory for this particular color and finish??? At first we said we supposed that the burgundy would be O.K., but the morning we were going to drive the 70 miles to the dealership I decide there was no way in hell I was going to pay $30,000.00 for a vehicle I didn't want.
I called Ole' Charlie and explained that I really did not want the burgundy Jeep and guess what? Ole'Charlie says Grayson Pontiac can't give me back my $500.00. Charlie says I should feel guilty for the trouble he went to because after all he probably made "20 phone calls for me".
Guess what? No, I do not feel guilty, I just want my money returned to it's rightful owner. And... The longer this situation exists, the greedier I am beginning to feel.
Sally
Afton, Tennessee
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