I am 45 minutes away from this place and was "lucky" enough to have to deal with them only because Allstate Motor Club sent them to my home because my car would not start.
Though the car problem could not be fixed at the time of the service call, the employee was very courteous, invited me into the truck to sign the extensive paperwork—it was cold outside—and when completed I reached into my coat pocket to give him a cash tip. At that point, unbeknownst to me, my wallet containing 5 or 6 credit cards fell out into the truck
I later called Borchers and they immediately said the wallet had been located. I asked them to please drop it off the next time they were servicing a vehicle in my area (again, they are 40-45 minutes away). Though they wanted me to drive down there to pick it up at first, I explained I not only did not have a working vehicle but was otherwise swamped with my business commitments. They agreed to drop it off.
Over the next 6 days I kept in close contact with them about the times I would be home to accept delivery and those days I would not be available. 3X in the past week I was told on that particular day they would drop it off. No shows each time. I had told them 2X that I would NOT be home on Friday. I got back that evening and a voice mail from them said they had been nearby—on the day (Friday) I told them I would NOT be available.
Today, Sunday, I made another polite phone call simply to ask why on the day I was not there they (belatedly/supposedly) tried to deliver my wallet. I also was ready to say tomorrow (Monday) would be fine all day for the long-promised return of my property.
Instead the owner—aptly-named Dick— said "no you'll have to drive down here to pick it up". I obviously and loudly protested citing his co-owner's repeated promises to me. I told him I would report my wallet and the credit cards stolen. I suggested he simply mail it back to me (insured, certified mail) and the aptly-named Dick said "we're not going to do that" (no further explanation).
As if this were not enough, Borchers called the police first, the police called me and only when I insisted on speaking with a very understanding Lieutenant did the police say they would try to reason with them and resolve this (the first officer had told me if I file a police report they would consider it a false report; I then demanded to speak with his Lieutenant who, as stated, was very fair).
I thank G-d I did not let them service my car at their distant location after the road service diagnosed the problem. And to anybody else who must deal with them proceed at your own risk. Based on my experience with them they cannot be trusted.
And if you have already been burned by them, do as I intend to do: contact the Better Business Bureau and any motor club with whom they have contracted to perform service (s) and let All State or AAA know who they are sending out to "help" stranded motorists.
They did not insist that a 40 minute drive by them was "too far" when they made the Service call (for which they got nicely compensated by All State I'm sure). Now they are saying I can "more easily" get out there than they can "return" to my vicinity (or simply mail it back).
Caveat emptor with Borchers Towing of Blenheim, New Jersey.
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