Today I was in the Glen Burnie Target store making a purchase. I then decided to get something at the snack bar.
I was tempted to leave without purchasing anything because the girl behind the counter ignored me until she had completed writing cards out for commments regarding other employees. She actually wrote two before acknowledging me and she talked to another employee while taking my order.
After I ordered, I took my food and bags but left my wallet behind. After realizing that I didn't have my wallet, I returned to the store. As soon as I approached the food counter, the girl said "you left your wallet." I instantly felt releived. Then the security gaurd came out and she said, "this lady is here to get her wallet." He didn't know what she was talking about. She said "remember it was here on the counter and I pointed it out to you." He said that he saw it but didn't do anything or pick it up off of the public counter.instantly, I went from feeling fortunate and releived to upset that my wallet was left to sit on the counter with noone watching it and no attempt was made to look out for a customer.
Since there are no cameras at the food counter, there is no video tape. I was told to leave my contact information and no details or incident report was made by Target Mgt. When I exited the store, I phoned the police and an Officer came out and made a report. He spoke to both employees that said that noone secured my wallet eventhough they knew it was left behind. The officer was in disbeleif as well and told them what their process should be when items are found.
At this point my wallet has been stolen instead of returned. Noone at Target really spoke to the girl until the police officer spoke to her. No employees really took a minute to address it until I walked in with the law.
It is not the employee's fault that I left my wallet behind but I am disheartened that two people who work for Target (one who is a security guard) made no attempt to secure my wallet and turn it into customer service. I am saddened that this world has come down to people who do not care or offer customer service by doing the right thing.
This experience discourages me from shopping at Target.
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