If you are thinking you'll get superior service from this dealer instead of going to small oil change shop, think again. I've been the victim myself, learned my lesson in the hard way.
After I got home and checked the oil (thank goodness, I did), the oil wasn't completely new. So, I went back there to show that oil wasn't completely drained. This is what I got:
1) "the service manager won't be back until next week"
2) "we don't have the time and resources to take your old oil out, so we add to it when there is still some left."
Then another service came out to check my oil and said,
3)"sir, your oil has been changed, you got what you paid for; now if you pay for it again we'll do it one more time"
I got all these, after I took my car to this dealer for a $31.21 oil change, hoping I'll get extra care. I could get an oil change for $14.95 or even cheaper in some place, but I thought let me treat my car nicer. Forget the apology, I got the look, as if I was trying to get something free.
MORAL: Big shiny from outside doesn't mean it they're shiny inside.
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