Here is why I think Frank Toyota Mile of Cars (National City, CA) Is a Rip-off
Yesterday I brought my truck in for an oil change like I always do. This time when I picked up my truck I noticed they did not wash my truck like they had always done with an oil change. I asked them about it and was told I could pay for a carwash as they do not offer a free car wash with the 30 minute express lane oil change (Funny because it took over an hour).
Not being happy about the new policy I called Toyota Chula Vista (My new Toyota Dealer because they do the small things that count), and I asked them about their car washing policy, I was told it does not matter what gets done on your vehicle, from service to express oil change, they said you will always receive a free carwash. (So there it is there did my homework).
So this morning I call Frank Toyota and let them know this is not a fair policy. I was then told that to offer a great deal for the oil change they had to cut out the free carwash. (Come on over the years Ive always had my oil changed at a cost of in-between $25 to $30 so what savings are you talking about?)
I then ask to talk to the service manager and they tell me he is in a meeting that he will call me back (this is at 8:00 A.M.) no call back so I call back at 10:15 A.M. And this time I get through to the service manager Dave Van Rooy, I told him I did not agree with this new policy and that Toyota Chula Vista offers the car wash, he said Thats Them not us.
I went on to explain that this policy is going to take a customer away from them and that I wouldnt be surprised if more follow, He said they havent lost a single customer over this (I say give them time).
I said well you lost me. I know that he didnt give a damn about me (He sure wasnt sympathetic with my concern) Frank Toyota has lost a customer over this! I know some may say really over a carwash? My answer is yes, we are in a recession era where every dollar counts and life is tough for us consumers.
Its small things that go a long ways these days and Frank Toyota does not care about the customer. I may be only one small voice, but I am not going to just sit there and not be Happy about even more service being taken away from the customer!
Hear me Roar
Frank Toyota!!!
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