We were looking to buy 2 Ford Focus and unfortunately happened upon Harris Ford in Lynnwood WA. A Sales Manager named Ryan was the one who assisted us. We had asked if they used Kelly Blue Book values, or NADA values, and he said a mix of both. We explained all of our situation, we wanted to trade in a Nissan Sentra 2005 and a Mercedes Benz, and they would total at least $ 10,000 trade in value at worst.
We were looking to buy the 2 new Ford Focus, financed of course, we were assured by the sales manager that this could be done rather easily, and only the specific numbers could be worked out for the bank. Since it was evening, the banks weren't open, so he recommended that we go back the next day.
The next day because of our busy schedule (we were in the middle of moving to a new place), we called them first and were reassured again by Ryan that everything would work out very well. When we got there later, a 20 mile drive from our home, Ryan was not there as he had to go and attend to a personal matter, and somehow nobody knew anything about our situation, they did not know what we were trading in or what we were trying to buy. All of the trade in information, rebates and so on were suddenly forgotten.
After waiting forty five minutes for them to figure anything out, we were sent over to the money mart across the street where once again they managed to forget everything about us, except that we were there. They even had our folder with all our information, which they neglected to read.
After another forty five minutes, they had still not gotten anywhere, and said that what we wanted wasn't possible, even though they didn't know what we wanted. They didn't even know what our trade ins were, and hadn't the first clue about any rebates or discounts. Ford gives a $ 2500 rebate on new Ford Focus cars, and we were looking to buy 2 of them, so that makes it $ 5000. They did not even ask us what we wanted. The guy who was talking to us did not have a clue. We just had enough of it and stormed out of the place. What a waste of time, apparently they don't care about your time, and only their time is important. So much for customer service. We spent 2 days dealing with them and still nothing happened.
Do not deal with them, or any Bill Pierre affiliated car dealerships. We did not know they were Bill Pierre/Money Mart affiliated till it was too late. And we went over there because we thought they had nothing to do with each other! And we drove 20 miles! If we wanted to deal with Bill pierre, we could have just drove half a mile, there is a Bill Pierre Ford down the street from where we live.
Do not deal with them! Red flags!!!
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