My son lost his key to his 2002 Ford Focus. We were told by a local locksmith that we would have to take it to Ford to have the key programmed. I called Elk River Ford for an estimate. They said about $125 and you need to have the car towed here.
We had the car towed there while my son waited. After 5 hours and a great sales pitch to have additional work done they hit him with a $257 bill. They said that because Ford has a flawed database they weren't able to get into the car without hiring a locksmith which cost him another $95.
We complained to the service manager who said there was nothing he could do. He recommended calling Ford's customer service department. I made the call and was told that the service manager would call back in four days with an answer. Six days passed so I called Ford customer service again. They looked up my issue and said Ford would not pay for their inability to open a car they built.
This ordeal cost our college attending son $400 total to get his car back on the road. Is this how this dealer and Ford expect to encourage consumers to want their products? I have owned Ford's for my whole life but this is the end of the line. I actually bought a truck from this dealer but that won't be happening again.
On the back of the invoice it reads, "We're ready and willing and more than able to meet all your service needs, come back to the experts". Experts in what?
0 comments