Bill Heard Antioch, TN &BAD DEAL LEFT STRANDED!
I made a refer to a good friend of mine to purchase a new Impala at Bill Heard Chevrolet. Anyway the salesman was new and he knew nothing about the car, he said he was in training.
After waiting for a couple of hours to get everything approved so I could go home. The finance manager called me back into his office to finalize some more documents. He told me to sign here and sign there, I took each contract and read it carefully and that took another hour. My loan was approved before I left the store that night.
I wanted to know more information about the GAP POLICY! I knew the finance man was ready to go home because it was late and my friend was waiting for me patiently. The finance manager painted a big picture to create the need of how I could benefit from having a GAP POLICY if I was to total my car, it will pay the difference of what my personal insurance did not pay. Okay I took the policy... Now on my way home and the car did not start, the battery was DEAD... OK now I realized that I have a problem and know one is here to help me.
So I called my friend Pat to contact someone that she knew that sold her a van, maybe she could help me. I was afraid and mad because everyone left and I was alone.
I young black woman showed up with a smile on her face and identified herself as a Director and she ofter to help, she made a telephone call, there where 3 security officers there trying to help me. I felt safe, the lady put me in another car to go home. They took care of the Battery and the service turned out to be GREAT. Now I have my new car, I want to say Bill Heard I never dream of buying a car from you, but you will always have my business. Good service...
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