On 10/27/02 I went to Bill Heard Chevrolet because of and add that was on the radio stating that if you have bad credit, no problem! I was approached by Sales Rep. Walter Goldstein. I explained my credit situation to him in detail and he responded that that isn't a problem and that all the other dealers that have turned me down are full of it. That they will tell you this and that and he said that he can work things out for me.
He took me to the side of the used car lot and showed me the cars that he can get me into. We test drove a 2002 Dodge Neon. After spending over 3 hours there, I drove off with the car, assuming that I was approved. I faxed him all the documentation that he wanted from me. Approximately a month later I get a phone call from Bill Heard Finance department stating that they are going through another finance company to get me better rates and that I needed to come there again and resign a contract with them.
They said they had everything ready for me to sign and to go to the new car building and tell the receptionist that I was there so I wouldn't have to wait. I was in the New Car place for about 1/2 hour before they told me to go to the used car building. I waited there for 2 hours and David Davis finally comes out and tells me that they are waiting for everything to print out.
Durning this whole time, Bill Heard decided to have an office pizza party while everyone is waiting and getting upset because they haven't been helped. I finally told the receptionist to tell Mr. Davis that I was leaving and that if he wanted me to resign the contract, he will have to bring it to my home to sign.
On 11/18/02, Mr Davis did come to my home with the contract. I signed the contract and questioned him about him signing the contract himself and he said that he didn't have to because their stamp was on the contract. TranSouth Finance also called me and told me that I was approved and that they needed documentation of an old vehicle account.
I have talked to Walter, Mr. Davis, Karen Davis, JR, Don, Rick about my account with the other car along with Karina at TranSouth (who said that I was approved). Bill Heard had me sign the contract, transfered the plates in my name (at least I have paper work stating that the did) my plates are on the vehicle as we speak - Walter Goldstein put my plates on the vehicle himself.
I have gotten insurance on this vehicle. I received a phone call on 1/2/03 from Bill Heard stating that I needed to return the vehicle asap.
I returned the call only to get hung up on by JR and then I called Karen Davis and tried to explain everything to here and I got harrassed by her with her saying if you can afford a lawyer, then you can afford to get your account paid off. She put me on speaker phone and continued to harrass me and I finally hung up on them and she called back and started the harrassment over again.
I do not understand how you can be told you are approved, drive off with the car get plates and insurance for it and have them come and take it away. They also stated that I will not receive my $1,000.00 deposit back. Just a note, this vehicle was used as a lease vehicle.
0 comments