My son had a 1991 Dodge Dynasty that finally gave out on him and would have cost more money than the car was worth to repair. I suggested to him he might as well try to see if he could get anoter car. I took him to Bill Heard Chevrolet, Union City, GA and the salesperson sat down with us took some information came back and told us he did not have established credit that he would need a co-signer. We tried to get a co-signer but could not, and then the salesperson asked me about my credit score, and when I told them they said oh sure you can co-sign for your son.
The salesperson then told my son and I that they would go talk with the finance department to see what they could work out, and they came back and said no problem. We then went to see an individual by the name of Jose (don't have last name) who handled the final process with the papers. Since I had an open account already with the finance company, Americredit Financial Services they would put his loan through them. They came back again, and said everything is okay, no problem. We were told as soon as we get the papers drawn up you will be able to drive out in a new car. My son drove home in a 2008 Black Chevrolet Cobalt. He was completely satisfied with the deal and more than satisfied with the car.
On Monday, December 17 @ 12:20P.M., Marvin Freightman, Floor Manager, called my office leaving a message that I needed to call him it was very important and left his cell phone number (404) 512-8994. I was not at work on Monday because I was home sick. He then called my home about 12:30P.M. And told me I needed to come in so they could finalize the loan on the car. He did not say at any time on my home, office, or son's cell phone that there was a problem with the loan.
He never once said anything about the loan did not go through or that my son would have to bring the car back. I told him my son is the driver (owner) of the car, I just co-signed for him to get the car. I told him my son was at work and would not be able to come in until about 3:30P.M., Mr. Freightman said no problem. He then called and left the same message on my son's cell phone. My son and I both went to Bill Heard Chevrolet, Union City, GA and that's when we found out the bad news after we got to the dealership.
My son had the car for a week before we were ever notified that there was a problem with the loan. When I tried to sit down and talk with a Mr. Harry King, Manager Customer Relations, he sat there and told me that what happend was unfortunate but that what my son and I went through was the nature of the business. He told me he has had people who had possession of the cars for as long as 30 days, and had to return them because there was some sort of problem with the financing.
When my son and I drove off the lot with the car, before we signed one piece of paper, we were told that the financing was okay and that the deal had gone through. They said they would not have to go through other companies to try and get financing for my son's car because they would just use the same company my car is financed with, Americredit Financial Services, Inc. That company name is on all the Retail Sales Agreement that my son and I signed. They now tell us I do not qualify and that he would a different co-signer.
They said they could get him in another car, but it would be a car for under $10,000. We walked over to the Used Car Sales Office and that's when they said well because my son did not have established credit he would need to put down about $1,500 to $2,000 down. I immediately told them no that he did not have that kind of money besides you already have $400 that you took off his debit card and you retained the $1,000 rebate for the Cobalt for a total of $1,400.00 down payment.
We got up and left the dealership. I demanded to be given a ride home because we drove the Cobalt there, and was told I'll see what I can do by a Mr. Kevin Rainey. I told him no I need a ride home, and that 's when he informed me that I'm doing this as a courtesy, I don't have to provide you a ride home. We got a ride home. Another salesperson came along and took the car back.
I am pursuing possible legal actions. I have called and spoke with a Customer Relations Representative from General Motors - Chevrolet Division. One thing I do know for certain I will never set foot on Bill Heard Chevrolet's lot again no matter where they arre unless I am with an attorney. I will never buy another Chevrolet, nor will I buy a General Motors car. You don't do business like this and expect to build a rapport or customer base and expect repeat customers. They have definitely lost me.
Jocylen williams
Atlanta, Georgia
U.S.A.
0 comments