They make an offer of 5 items for $5, and then bill it at $5 for each item. I cancelled the account as soon as I saw the charge on my account. Seattle Coffee Direct said to refuse the package when it arrived and I would be issued a credit.
I refused and returned the package as directed. Two months later I remember and can't find a credit. I call Seattle Direct to find out when I'd receive the refund and the woman said they never received the package—so they wouldn't issue a refund.
They had a record of the account being cancelled, so I told them to check the tape of the conversation. After that I was transferred to a 'supervisor'.
Nice scam. I had to speak with a supervisor before I could get a refund of the $25 (in a few days—never mind that it was already 2 months!).
The company lacks integrity. I'll never do business with them again, nor buy anything at Seattle Coffee again.
I see they've changed the ad to "5 for $5 each" and believe it was due to false advertising.
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