Complaint / review text:
I went to BR/DD to get a bagel and some iced tea. The tea tasted funny and I tried it there and asked the employee - a seemingly deranged hispanic male by the name of 'david' if it was made fresh or was old. He got defensive and rude and said that it was 'fresh' and had just been made. By the tone of his voice— no reason to be so angry over a simple question he sounded like he was lying. On top of that I was charged for a medium tea when I ordered a small. I was told by david the psychopath that a small iced tea is 1.86 but on the board it says that it's 1.49. He became defensive again and claimed that's what the price was, though I don't think that's true. I went home and had noticed by then the tea was upsetting my stomach and tasted very strange, so I called back to ask another employee if they had just made it fresh or if it was old. She claimed they had made some fresh tea right at that minute, and no customer had tried it. I told her I got tea around 15 mins ago and she said the one she had was just fresh and told me to come back to get some more. Since it's late at night it's the only place to get iced tea almost, so I grudgingly drove back to get some decent iced tea.
To my dismay, I went to the window and politely explained to the woman and she said "oh yeah you called in" and was handing me a bottled tea. I just explained to her that I wanted fresh tea, and she was about to get it for me, when david the psychopath who seemingly has some serious issues decided to interfere and start a battle over iced tea. The psycho came and began making a big fuss claiming... Oh that's the SAME TEA I gave her earlier, and it's this and that and just being rude and obnoxious.
I explnied to the woman that he charged me for a medium and she checked on the register and said a small is 1.49, then the psychopath came to show her that no it's 1.86... They also claimed that it's 1.49 but with 'tax' it comes out to 1.86... I explained to these idiots that tax in 1.49 isn't 30 cents... They still claimed that a small iced tea was 1.86.
Then david the psychopath began yelling at me and saying "WHY U SO IGNORANT WHY U MAKING SUCH A BIG FUSS OVER THIS" while the whole time I was just sitting there witness this jerk yellnig at me and the one making the big fuss. He continued just yelling at me and being obnoxious and rude and I told this nutcase to please get away from me and stop yelling at me and call the other woman. He yelled "she dont wanna talk to you either"... He continued berating me over iced tea saying he's gonna "give me my money back" when I asked him again that I just wanted another iced tea and not my money back. He contniued yelling at me... And then finally called the other woman who I had to explain to again that I just wanted another iced tea... The psychopath david was angry and upset and continued displaying fits and bouts of anger over the situation and being a huge a*hole.
I explanied to the woman that he had been yelling at me for no reason and that I needed to talk to a manager and asked what his name was. I don't understand how this place is in business while thes uneducated ignorant whackjobs are working there who think they can treat customers in this way-harass them yella t them and fight them over 'iced tea' that they even said they would simply replace... Namely the male that works there... On top of it all still being charged for a medium drink when I ordered a small, while they swear that that's the price. I have no clue as of yet what the price of a small iced tea is, but on the order board it states 1.49, and it seems like these low lifes were not only over charging customers intentionally but also lying about it as well as harassing customers extremely for no reason. I think the lunatic who works there david nedes to be fired, and something needs to be done about the ignorant a*holes and clowns that are on the night shift there... Previously the people working there were pretty nice, so the new ones they've hired are like rabid animals that need some serious help..