Getting to the point, this bank sucks. A week ago they garnished my acount without notifying me that in doing so, we were completely drained of our checking acount. After a few overdraft charges, and a nice $75 dollar processesing fee, (???) we realized we were in trouble.
We called the customer service hotline and they were just as hopelessly confused as we were. They had no idea what they were doing, or who we should talk to fix the problem. The only thing they could tell us was that the garnishment could still be effective and we should wait on putting any more money in the account.
For some reason, we listened. I guess we should have known better, what kind of bank actually tells you the truth?
Living paycheck to paycheck, the overdraft fees kept piling up, we were getting nowhere quick.
We got ahold of the party responsible for the garnishment order, and arranged for it's release. Taking the release papers to our bank in Mission Kansas, we were ready to get this crap behind us and catch up to our meager, just getting by style of banking when we were slammed again!
This bank has no managers, and the only person that could help us was an underqualified unexperienced heartless bitch.instead of releasing the money back into our account the day i brought her the papers, she sat on the form and let three more transactions bounce before deciding to do anything. The next day, wasting more of our time we went back to see why the hell this @#$% was still happening.
Because B of A doesn't care about it's customers, this whole bank location was being run by a couple of punks just of school who have no idea what it's like to broke, and don't even have the authorization, or the knowhow to take care of these types of problems.
After missing work, and sleep over this whole ordeal, we finally got a few of the many overage charges forgiven, but i still feel that i was screwed. This bank has a policy of kicking you when you're down, and sucking you dry. These heartless sob's need to be brought to their knees and fined and sued and bankrupted. I'll join a civil action any day.
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