This summer I had 2 surgeries. Citifinancial Mortgage put my home into foreclosure over $1,200. Their lawyer charged over $1,000, and when I requested an accounting of the expenditures, they could only give me a rough list with no dates, times, etc.
When I try to call Maria Flores (the person taking care of my account), I can never reach her. She is never at her desk. She does not return calls. I finally complained enough that another individual helped me send in the payment for the forbearance. Even after I paid off the forbearance via Western Union, they continue to call and request payment. Yet when I call back (I do have to work, you know), they do not answer! I even received a letter saying that I had defaulted on the forbearance, and when I called to complain, another individual (not the one in charge of my account) told me that the letters were sent to all customers by mistake! How can a company do something so incredibly irresponsible by mistake!
Even before this incident, I had to call in my mortgage payment each month. Every time I mailed it, no matter how early I mailed it, it was marked as late. I find it amazing that their payments are the only ones that did not arrive on time, since I mail all of my bills at the same time. If you are thinking of taking a mortgage with this company, DON'T. The frustration simply is not worth it.
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