Complaint / Review
Sears
Citi bank accountaid and accountcare benefit denial

I was at Sears store when a lady asked me if i wanted to apply for a credit card. I accepted and ended with a 5,000 dll credit limit, all this on march. At that time was recovering from a work injury, recieving workers compenation benefits.
I just completed a year off work and getting ready to get medically disabled. The problem is that have called the store HR many times to claim the benefits of accountcare and accountaid to cover credit card balance.
My claim to the store was rejected and not getting the coverage, i have more than 4 months calling Sears to inform them i was temporarily disabled to get the store benefits. I didnt. I continued makig all payments.
Now that im disabled they dont want to give me the benefits claiming that i had to make the claim before a from date of accident. Have listened to several excuses.
I cancelled accountaid and accountcare, was trowing 60 dlls away, a month. New store statement is the same amount as before, but now dont have the secured store coverage. Why is this? R.A.T. S
I was expecting to lower payments, at least. If not getting the card insurance paid for, this is a sears departamental store ripoff.