I applied for a Sears MasterCard in the store on May 30. I was not asked to enroll with Account Care nor did I sign anything that authorized Sears to enroll me in Account Care. The salesperson did not even ask me to sign a disclosure.
Two days later, I received what looked like junk mail and it turned out to be my Account Care information, saying thank you for enrolling, etc etc. Well, of course I was angry, because you have to pay for this special service, and I called the number on the letter. I reached Sears customer support, who asked me for my account number but I didn't have it (I never received my account number, either in the store or with the Account Care info); then they had to transfer me to the Account Care people so that I could terminate the service.
The customer support person told me that I must be mistaken, the salesperson in the store had to have told me about Account Care and its benefits, and I must have signed something. I said "no, I never received any information about this" and she continued to try to tell me that I was incorrect. She finally gave up and then proceeded to tell me about the benefits of Account Care, regardless of the fact that I had already told her that I wanted to cancel.
Finally, I got them to cancel the service - but here's the kicker: I received my Account Care info 2 days after opening my MC account, right? Well, it's now been over 3 weeks and I still haven't received my Mastercard, or a first statement!
Watch out for in-store credit applications; if you sign something make sure you read it (too bad that I didn't sign anything and they still gave me an account); and specifically tell the salesperson that you do not want Account Care (there may be something automatic in their computer that you need to ask to be opted out of).
0 comments