Right now we are in dire straits as WalMart has locked our account due to some ridiculous error that has been resolved. My wife went and purchased some items on one walmart card we have, and returned them (birthday presents that we decided our kids didnt need), and returned them on a secondary card we have through WalMart. When our account was frozen (the account that the refund was on), we contacted them and they informed us that it had been locked because it was a different account than what we made the purchase on. We are grateful to them for the security practices put in place to protect against fraud of course, but the problem came after we had faxed over all relevant information regarding the problem and they still have not unlocked the card. We were given a lot of different information from different reps, including that it would take up to 14-20 business days to resolve the issue after we had faxed over the information they needed, proving that the purchase was made by us. We informed them that this is a critical account for us that has my paycheck direct deposited and asked them politely if they would expedite the process. They said they would and to call back within an hour for an update. When we called back, we were informed that it would take 14-20 business days AGAIN, and that they hadnt received any faxes, (even though the last rep said they had), and proceeded to try to get us to wait.
We cannot wait that long, as we do have bills to pay. Right now our account is frozen with 300 dollars of much needed food money sitting in the account, with another 1300 being deposited tonight at midnight from my job, that wont go through when the account is frozen. We have been fighting this battle with what they call senior representatives for 4 days now, with no callbacks, and the only thing they can tell us when we call is to wait for a call back. As it stands, due to the way WalMart is handling our cards, we cannot pay rent, we cannot buy food, and we cannot pay bills. Because of this, there is a sever amount of undue stress on me and my wife, trying to call relatives to borrow money to get our bills paid.
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