Lesson learned: Do not allow anyone to direct deposit tax refund on your debit card. I allowed my son to direct deposit his tax refund onto my debit card because he did not have one. Big mistake. Walmart money card froze my debit card with all monies on there. I can understand somewhat since it was a different name. The problem starts when they tell you to fax documents to verify this was authorized. 2-24-12 faxed to the number given copies of his ID, my ID and a signed statement from him stating it was his intent to have this deposited. 2-27-12 no record of fax. They gave me another number to refax it to. I refaxed and did it to both numbers. Called back a few days later. Still no record of any faxes. So I fax again, to both numbers. I immediately called them. Yes, they found fax and are forwarding it to compliance dept. I called back a few days later to see if any resolution had been made. Oh, the fax was too dark they couldn't see my sons name (they couldn't call me days ago to tell me that??!!!) So, again I refax it. They say this one looks better but oh, by the way, you probably should have it notorized. Ugh! Why did they not say that in the beginning! Get it notorized, refax, again to both numbers. Looks dark. What??!! Seriously! So I go to town yet again, lighten the copies and resend to both numbers. Then I call immediately. They can locate one and yes, it is dark but looks readable. They can see on both ID's our addresses are even the same! Ok, they still tell me it's going to be 10 more days. It is now 03-23-12 and I still have not gotten a call back from them. Everyday I call and they say they are sending an email to their compliance dept to let them know I called but that there is no way they can transfer me to them because they do not have a direct line to them. Even with all the faxes I have sent they can still choose to deny that this is valid. They have ID's from both of us, a signed and notorized statement from my son stating he intended and gave permission for this to be deposited into my account and yet they can still choose to deny this. They are holding my money that was on my card and his money that is needed to pay bills with and it's been a month while only suppose to have taken 10 days. I have had this same debit card for years and they think now I would choose to commit fraud??? Give me a break. The absolute most frustrating thing is there is absolutely no way to contact the department I need to talk with. I can only wait for them to call me and they are dragging their feet doing this. I don't know what else I can do at this point but it certainly is bad business practices on their part treating customers like this. They have no regard to what kind of bind they have put us in. I could understand if I had not done what they asked in a timely manner, but I have done everything they asked immediately after getting off the phone to them. I will most likely see if I can at least file a BBB complaint. Other than that I don't know what else can be done.
0 comments