On January 9th we refinanced our home. The closing agent informed us that we in fact did not have payment due before March 1.
On February 12th we received a letter informing us that Ocwen Mortgage would be our new company and the first payment was due March 1. Payments were made every month and sometimes were not paid until the last minute but always before the 30 day limit to protect us from being reported to the credit bureau.
On November 30th I made my payment by phone and was told that the payment would be recorded to reflect the payment date to avoid being over 30 days. I was given a confirmation number and felt safe that it would be posted as stated. Upon checking my credit report it in fact had been turned in over 30 days late.
I contacted the ombudsman website, gave them the date and confirmation number. They responded that it would in fact be corrected with the credit bureau to reflect not being late. Needless to say as of todays date (4/26/04) it has not been corrected. It takes them one day to report but heaven knows how long it will take them to correct it.
We sold our home on March 31. We were suppose to close on March 26th but due to closing problems it was delayed. My March 1 payment had been included with my payoff figure and the closing agent felt I would be Ok not making the March payment. Boy was she wrong.
The closing agent informed me that Ocwen had included interest for February 1st payment in the payoff. How could this be since I had made February payment. The closing agent couldn't explain it so I said I would take it up with Ocwen and not to stop the closing since financially we needed to get it done.
On March 31 I received a call from Ocwen and was told to make the payment or they would report the payment as late to the credit bureau. I explained that the payment was included in the payoff and that they would have there check by 10:00 AM the next business day. This was in the AM and I told them I would call them back.
Upon returning from the closing I called Ocwen and again was told that if the payment was not made it would be reported to the credit bureau. I made the payment. I asked about the additional interest from February and was told that was there procedure. How can that be when in fact they did not get my loan until 3/31/02 and all payments had been made within the month they were due.
I'm happy to see Ocwen not being able to get away with what they are trying to do to the public.
When I will see my refund of the monies I don't know but I will continue to try and get it back.
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