I have has my ups and downs with US Bank over the past 8 years but this one takes the cake. I am a student and Every semester I have my student loans direct deposited into my checking account. Its the same every time, the second Thursday of the semester. So this semester on wednesday I look on my student account to make sure they paid me (they send it direct deposit on wednesday and US Bank puts it on my account that following morning per US Bank CS) and then I schedule 3 bills to be paid through bill pay on thursday. Thursday comes around... No money and I'm negative 3x. I call US Bank CS and they have no clue where the direct deposit is even though my school sent it to the same account they have been sending my money to 3x a year for the past 3 years. So then I was like, well when it shows up tomorrow or whenever, since it isn't my or my schools fault, can you guys reverse the charges? Nope. Really? Cuz you know, a single mother of two young children who is in Nursing school full time can afford over $100 in over draft fees cuz your company has no clue where my money is. But I bet I go make another purchase and you'll know where your money is right?
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