I was out of State, in Colorado, because my grandmother fell extremely ill. BB&T does not have branches in Colorado. I was having to call the toll free number to check my available balance each night. On Tuseday 1/19 I had $12.67, on Wednesday 1/20 I had -$335 and on Thursday (the day my grandmother passed) I had -$750. I contacted the bank, advising them I was relying on their system and that I would like to discuss the fees. They refused to do anything to help. They said I did not have eneough rapport with them. I asked them if getting direct deposit every two weeks, never over drafting and always following my bank accounts was not enough raport. At which point they literally said no. I reached out to the teller at my branch in VA. Sure enough she said she would call back, no call back, no credits no help. I called work to cancel my direct deposit, after all, I needed my money to be able to drive from CO all the way home to VA. The direct deposit still went through, now my account balance, between savings and checking is only $6. Furious at the fact that the bank stated that there were no bank errors I proceeded to investigate my account. On 1/16/10 I requested a transfer of funds from my savings to my checking. The account went over draft on the 19th, which happened to be the same day the bank decided to finally transfer my money. The bank tellers and the website state that transfers on checking and savings account are immediate. If immediat means 3 DAYS!!! They transferred the money after debit transactions went through, which means while my money was sitting to be transferred they hit my account with overdraft fees and took my whole transfer to cover fees that were not my fault. Since I discovered this I have taken further action with the BBB and am making an in person visit to my bank. If they refuse to take responsibility I will close my accounts, take my $6 and let BBB do the rest.
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