My wife pays our bills. Santander calls her making threats, talking down, and generally harassing her like she's a piece of trash. I called customer service about one such call and was told the person would never call her again. Well, that lasted a month, as he called today while she was at work and started again. She's got a 3 year payment history and because she won't make a payment over the phone this person tries to get her to say she's never going to pay. She's had this loan for 3 years. This isn't the first six months. Santander took over our loan from Citi I believe. They changed the date by 13 days. She still pays before 30 days so it's never technically late, but she pays on the date she had it set up with the other financing company.
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