To Whom It Might Matter:
I've obtained disrespectful, bad customer support from American Express, particularly in the CREDIT REVIEW DIVISION. I've been a faithful card associate for nearly ten years, never skipped one cost, have numerous American Express Cards (Company and Individual) that we pay-off entirely every month.in the centre of March my spouse and that I noticed a promotional supply about the Hilton Awards site to get reward Hilton Honors factors by starting a Hilton Honors AmEx Card. I requested the Hilton Awards AmEx card and got accepted quickly. I obtained the card towards the finish of March. I triggered the card and attempted to create a cost a couple of days later-but the deal was rejected. I named nowadays and got used in the American Express Credit Review Division. The Broker (ID Number: KCOP124) Danielle stated that she simply needed to consult me some concerns for confirmation. Despite the fact that I supplied her WITH THE specifics she required for, she explained that I are in possession of to signal a discharge type that allows American Express to see my Duty Documents. Normally, ALL MY AMERICAN EXPRESS CARDS WILL BE SHUT, THAT'LL ADVERSELY AFFECT AN IDEAL CREDIT RATING I've WORKED SO DIFFICULT IN MAINTAINING ALL THESE YEARS! If AmEx had an issue with my funds, why did they agree my Hilton Awards AmEx Card (4th card!), therefore rapidly??? They realize that when I've FOUR AMERICAN EXPRESS CARDS, it'll be very hard for me to simply let them know that I'll not surrender for their uncommon requirements, (and Danielle informed me that there surely is no reason-theyare achieving this in my experience, I am simply the unfortunate one that got selected AGAIN 4 decades later by them to obtain examined and handled just like a felony). What type of customer support is that this for your faithful card people??? The Credit Review Division didn't have a boss open to keep in touch with me and stated that one will-call me back within 24 - 48 hours. I'm not relying on that. I've previously submitted a using the Company Greater Agency, and also the California State Attorney General concerning the fradulent exercise American Express has in first granting the card, then targeting faithful clients witih flawless credit score, making them under discomfort to supply their duty documents, normally, encounter the closing OF of the American Express cards, that'll really adversely effect their credit score.
What your organization does is shunning away faithful clients like myself, who've been spending all my amounts entirely every month, and maintaining clients who are able to hardly produce their minimal payments each month.
I simply noticed since all my American Express Cards have already been stopped. I'll be getting this further and you will be suing American Express for that problems that I've sustained, monetary, psychological and status-smart.
Really,
Helen Chen
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