To Whom It May Concern:
I have received disrespectful, poor customer service from American Express, specifically from the CREDIT REVIEW DEPARTMENT. I have been a loyal card member for almost 10 years, never missed one payment, have multiple American Express Cards (Business and Personal) which I pay off in full each month.in the middle of March my husband and I saw a promotional offer on the Hilton Honors website to receive bonus Hilton Honors points by opening a Hilton Honors AmEx Card. I applied for the Hilton Honors AmEx card and got approved very quickly. I received the card towards the end of March. I activated the card and tried to make a payment a few days later but the transaction was declined. I called today and got transferred to the American Express Credit Review Department. The Agent (ID Number: KCOP124) Danielle said that she just had to ask me some questions for verification. Even though I provided her with ALL the details she requested for, she told me that I NOW have to sign a release form which allows American Express to view my Tax Records. Otherwise, ALL OF MY AMERICAN EXPRESS CARDS WILL BE CLOSED, WHICH WILL NEGATIVELY INFLUENCE THE PERFECT CREDIT SCORE I HAVE WORKED SO HARD IN MAINTAINING ALL THESE YEARS! If AmEx had a problem with my finances, why did they approve my Hilton Honors AmEx Card (4th card!), and so quickly??? They know that once I have FOUR AMERICAN EXPRESS CARDS, it will be very difficult for me to just tell them that I will not give in to their unreasonable demands, (and Danielle told me that there's no reason they're doing this to me, I'm just the unlucky one who got picked AGAIN 4 years later by them to get reviewed and treated like a criminal). What kind of customer service is this to your loyal card members??? The Credit Review Department did not even have a supervisor available to talk to me and said that one will call me back within 24 - 48 hours. I am not counting on that. I have already filed a complaint with the Business Better Bureau, and the California State Attorney General regarding the fradulent practice American Express has in first approving the card, then targeting loyal customers witih impeccable credit score, forcing them under duress to provide their tax records, otherwise, face the closure of ALL of their American Express cards, which will very negatively impact their credit score.
What your company is doing is shunning away loyal customers like myself, who have been paying all of my balances in full every month, and keeping customers who can barely make their minimum payments each month.
I just saw now that ALL of my American Express Cards have been suspended. I will be taking this further and will be suing American Express for the damages that I have incurred, financial, emotional and reputation-wise.
Sincerely,
Helen Chen
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