I opened an account online with Bank of America. I decided on BOA since I will be transferring to school in California and thought it would be better than opening a local account and changing in a few months. I was able to open the checking and saving acct online with my SSN and DL info. I recieved my debit card and started direct depositing my funds. On Feb 6th a transaction for $6 was refused, although I had $1,349.39 in the acct. When I called, I was told "I" had called and reported my card lost, which is an outright lie.
I decided I would just use my ATM card and not worry about it since there are no local banks here. After my check was direct deposited March 3, I tried to withdraw money and the account was locked. I called BOA and was told the acct had been closed and I had to go into the bank to verify my identity. Common sense, if the closest bank is in Georgia and my earned money is in the account, I wanted to get my money out. I was told I couldn't get any information on my account, including my balance and I could not close the acct. I tried my best to get an answer as to why from Roger, Mike and another female and was told since the acct was opened online and they had a report the card was lost I had to drive 2 hours one way to go into the bank.
I offered to fax my DL and SS card and school ID and was told I physically had to go into the bank. There was no legitimate reason given. I am still the same person who is on the acct, opened the acct, have both the ATM and debit card in my possession, am at the exact same address and phone number, but they are holding close to $2,000 of my money and refuse to release it or let me close my account on line or on the phone. I will have to miss school and work to travel to GA to close this acct and get my own money which makes no sense. I know I never reported my card lost and no-one else has had access to it and I verified every transaction before they decided to close, sorry they said lock not close; the acct and refuse to let me have my own money.
My room fee will be late and I can't get a replacement check since BOA took the money in even though the acct is locked by their own mistake and stupidity. I am completely messed up with my fees now and BOA won't give me a straight answer without my driving 2 hours to come into a Bank which I didn't need to do for them to open my acct and take my money. Now, they are holding my funds hostage and inconveniencing me beyond belief and they don't have to answer for it or pay my late fees which are going to occur now because of them.
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