I called since my car payment did not clear and was informed a $50.00 late fee would be charged if not received by tomorrow. I then made another payment over the phone which costs $9.75 and Jason did not inform me that this took 2 days so I would still be charged the $50.00 plus the $9.75 and asked what would happen when my first original check was received which had been sent 10 days prior he said they would apply it to next months payment.
He told me to call my Bank and stop payment on the first check (this would have cost me another $30.00). I placed a second call and asked Barbara to speak to a Supervisor and she said this was not a Supervisor's area and she suggested I cancel my phone transaction with the Collections Department and transferred me to them and I talked with Marie who said we cannot cancel any phone transactions, you have to have your Bank stop payment on your check. She proceeded and asked me if she could be of any other help and I said let me think because you have not been of any help so far and she said have a good evening and hung up the phone.
Jason, the first employee I talked with was very rude and did not explain that the phone transaction would take 2 days which I would still be charged a late fee plus the $9.75. When I called back and told them that that was not originally told to me the lady said it is in his notes that he explained that to you. I told her if it was explained I would have never done that, it served no purpose. It did not eliminate my late fee and I ended up paying $9.75 plus the late fee.
I feel they do this to people to collect their late fees and probably hold their payments to enable them to do this. I always pay my bills on time and have a very good credit rating to prove that fact.
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